![]() Darrell is the only cool person working there who I believe is a good person and only tried to help my family, sucks he works with such horrible souls. Management at the budget suites on Rancho is horrible!! Marco is two faced, pretending to care about the situation as my minor son drove off in the back of an ambulance!! believe me it's an act! He offered us one day off our rent in exchange for us to sign an apology letter from corporate, regarding what happened to my son. We got no rest until WE found it, hiding under their dresser 24 hours later. management left us to deal with the problem over the weekend, with a loose venomous scorpion in our unit. During our first week My child was stung all over his body multiple times at 6:00 am while we all slept my baby was being stung " could have died in his sleep!!" My son's throat closed on him he couldn't breathe he was paralyzed all over, his hand still has numbness where he was stung three times, he shakes uncontrollably, his fingers twitch out of control. Let me start off by saying if you have children!!! WATCH YOUR KIDS!! We have reason to believe an employee or employees at the budget put a venomous baby scorpion in my son's room while they were in our unit fixing their shower since the first day, we moved in. Hotels near American Institute of Medical Sonography.Hotels near Expertise Cosmetology Institute.Hotels near European Massage Therapy School.Hotels near ITT Technical Institute - Las Vegas Campus.Hotels near Flamingo / Caesars Palace Station.Hotels near Bally's / Paris Las Vegas Station.Hotels near Las Vegas Convention Center Station.Hotels near Harrah's / The Linq Station.Hotels near Las Vegas airport transfers.Hotels near Coolcat Spy Gadgets - North.Las Vegas Hotels with Laundry Facilities.Extended Stay America Hotels in Las Vegas.Budget Suites of America North Rancho Drive Rooms.Budget Suites of America North Rancho Drive Features.Hotels near Budget Suites of America North Rancho Drive.One bad employee ruins the entire experience and causes a black-eye for the company on trip adviser. My advise, if you MUST stay here ensure everything is in working order before accepting the room and keep one-point of contact. Sees customers as an inconvenience and truly lacks the entry level requirements to be in a guest facing role. This woman has poor service recovery skills. I requested complimentary internet for the evening until someone comes to fix the television. I asked for asked for a supervisor, she replied " we don't have supervisors". How are you going to fix the issue Diana gave a blank stare and says, "I have no advise, no solution, don't know what to tell you and don't know what to do". I said, so you lied and had zero intention of sending a repair person. Diana explains, it's 6:30pm and all repair men have left for the day. Well, after a few hours, no tv and no technician. ![]() On a sticky note Diana wrote down my room number and said she would send someone. I replied I am not a repair technician, please send someone from maintenance to fix the problem, I just want the television on. Use the input buttons on the Cox cable remote and see what happens. Diana gave the following response: Is the channel on 3? You will have to just play with the remote until you figure it out. I approached the desk and explained the situation. Boy was she rude, short and disrespectful on the phone. Well, Front Desk Clerk Diana was on the phone, explaining rates to a customer. I called back, no answer so I decided to visit the front desk. I called the front desk, spoke to Kathy, She offered a few suggestions and directed me to call back if it doesn't work. The check-in staff, security guard were pleasant, hospitable and welcoming.THEN the next day, I had an issue with the television, it didn't work. We were directed to a neighborhood walmart to find these items. Basic amenities such as towels, bed linen and toilet paper must be purchased by the guest. We arrived within 15 minutes after speaking to a rep, viewed a few rooms and decided the weekly rate would suffice. With last minute rates being expensive, a google search brought up Budget Suites of America. Upon driving to Las Vegas from California, our AirBNB reservation was cancelled due to electrical damage and we needed a place to stay.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |